Professional Certification in Lean Six Sigma with Total Quality Management (TQM)

What is Lean Six Sigma in quality management?

Lean Six Sigma is a management approach and method that endeavors to eliminate any wasteful use of resources plus defects in production processes so as to improve employee and company performance.

What You Will Learn

Fundamentals of Lean Six Sigma and TQM

Lean Six Sigma and Recognize Phase

Define and Measure Phase

Analyse Phase

Improve Phase, Control Phase and TQM

Who is course this for

Lean Six Sigma in quality management is perfect for anyone eager to drive positive change in their organization. this course will equip you with valuable skills to streamline processes, reduce waste, and elevate quality. It's a fantastic opportunity for professionals at all levels who are passionate about making impactful improvements and achieving operational excellence.

Prerequisites & Eligibility

Graduate

Did You Know?

The growth percentage of Lean Six Sigma can vary based on specific industry reports and market analyses. Based on general market trends and industry insights, Lean Six Sigma adoption and growth could see an annual growth rate of 10% to 20% by 2030.

Lean Six Sigma with Total Quality Management benefits

benefit
Enhanced Quality Improvement
benefit
Increased Efficiency
Better Customer Satisfaction
benifits
Improved Employee Engagement
Greater Problem-Solving Capabilities

Career Opportunities

Quality Manager:

Oversees the quality assurance processes, ensuring that products and services meet established standards and customer expectations.

Process Improvement Specialist:

Analyzes current business processes, identifies areas for improvement, and implements strategies to enhance efficiency and effectiveness.

Operational Excellence Consultant:

Advises organizations on best practices for achieving operational excellence through process optimization and continuous improvement.

Project Manager:

Plans, executes, and oversees projects, ensuring they are completed on time, within scope, and within budget while meeting quality standards.

Continuous Improvement Manager:

Focuses on ongoing improvements in business processes by implementing Lean, Six Sigma, and other methodologies to enhance productivity and reduce waste.

Frequently Asked Questions

Ans : Lean Six Sigma is a methodology that combines Lean Manufacturing principles and Six Sigma techniques to improve processes, reduce waste, and enhance quality. Lean focuses on eliminating non-value-added activities, while Six Sigma aims to reduce defects and variability using data-driven approaches.

Ans : Total Quality Management (TQM) is a comprehensive management approach that seeks to improve quality and performance across an organization. TQM emphasizes customer satisfaction, continuous improvement, and employee involvement to achieve long-term success.

Ans : Lean Six Sigma and TQM complement each other by integrating Lean's focus on process efficiency and waste reduction with TQM's emphasis on continuous improvement and customer satisfaction. Together, they provide a holistic approach to achieving high-quality standards and operational excellence.

Key Features

Led by certified Lean Six Sigma experts

Led by certified Lean Six Sigma experts

Practical, hands-on training

Practical, hands-on training

Online and on-campus learning options

Online and on-campus learning options

Recognized certification upon completion

Recognized certification upon completion

  • Unit 1 History and Evolution of Lean and Six Sigma.

  • Lean Origin, Lean Evolution, Six Sigma Origin, Six Sigma Evolution, Lean & Six Sigma Definitions and Terminologies, Quality Gurus

  • Unit 2 Leadership, Change Management

  • Leadership and its types, Enterprise Leadership responsibilities, Change Management,

  • Unit 3 Six Sigma Roles and Responsibilities

  • Six Sigma Roles and Responsibilities: Executive Leadership (e.g., CEO, Senior Management), Champions, Master Black Belts, Black Belts, Green Belts, Yellow Belts

  • Unit 4 Introduction to Operation Management.

  • Key Aspects of Operation Management: Production Planning and Control, Project Management.

  • Unit 5 Quality Management -

  • Supply Chain Management, Quality Management, Continuous Process Improvement

  • Unit 6 Continuous Process Improvement—Tools and Methodology.

  • Lean, Six Sigma, TQM, TPM, ISO

  • Unit 7 Financial and Performance Measures

  • ROI, Payback Period, Time Value of Money, Cost of Quality, Cost of Poor Quality

  • Unit 8 Employee Involvement

  • Communication, Team formation, Team Facilitation, Team Dynamics, Teamwork, Leadership Support, Implementing Suggestion Systems, Forming Cross-Functional Teams, Benefits of Employee Involvement.

  • Unit 9 Benchmarking and HEART framework for organization.

  • Types of Benchmarking, Steps in Benchmarking, Benefits of Benchmarking, HEART Framework, Applying the HEART Framework.

  • Unit 10 Toyota Production System (TPS) and its Pillars

  • Core Principles of TPS (Elimination of Waste, Continuous Improvement, Respect for People), Pillars of TPS, Additional Elements of TPS, Implementation and Benefits

  • Unit 11 Lean Principles, Muda, Muri, Mura

  • Value, Value Stream, Pull, Flow, Perfection, Muda (Waste), Muri (Overburden), Mura (Unevenness).

  • Unit 12 TIMWOOD

  • TIMWOOD (T – Transport, I – Inventory, M – Motion, W – Waiting, O – Overproduction, O - Over processing, D - Defects

  • Unit 1: DMAIC and DMADV methodology

  • DMAIC: Define, Measure, Analyze, Improve, Control, DMADV: Define, Measure, Analyze, Design, Verify, Comparison of DMAIC and DMADV

  • Unit 2 : Stakeholder analysis and Critical to Requirement

  • Identify Stakeholders, Analyze Stakeholder Interests, and Influence, Critical to Requirement (CTR), Integrating Stakeholder Analysis and CTR

  • Unit 3. Balance Score Card & Cost of Poor Quality

  • Components of the Balanced Scorecard, Cost of Poor Quality.

  • Unit 4. Quality Function Deployment & Voice of Customer

  • Voice of the Customer (VOC), Steps in VOC, Benefits of VOC,

  • Unit 5: Quality Function Deployment (QFD), Key Components of QFD, Benefits of QFD.

  • Quality Function Deployment (QFD), Key Components of QFD, Benefits of QFD.

  • Unit 6: Affinity Diagram, RACI matrix and Kano Model

  • Affinity Diagram and its application. Categories of Kano Model, Steps to Use the Kano Model, Benefits of Kano Model, RACI Matrix

  • Unit 7: Kano Analysis

  • Categories in Kano Analysis, Steps to Conduct Kano Analysis,

  • Unit 8: Converting VOC to CTQ

  • Steps to Convert VOC to CTQ, Detailed Process

  • Unit 9: Process & Sub-process Mapping –

  • Example Process Map: Order Fulfillment

  • Unit 10: Introduction to SIPOC

  • What is process and types of process mapping? Steps to Create a SIPOC Diagram

  • Unit 11: SIPOC Analysis

  • Steps to Conduct a SIPOC Analysis

  • Unit 12: Process Door Analysis

  • Steps in Process Door Analysis, Benefits of Process Door Analysis.

  • Unit 1: Project Charter and its phases & Project Tracking:

  • Components of a Project Charter, Phases of a Project Charter, Project Tracking, Key Elements of Project Tracking, Tools for Project Tracking, Example of Project Tracking Process,

  • Unit 2 Development of Project Charter

  • Hands on Experience to develop project charter.

  • Unit 3 Normal Data and Data Distribution:

  • Normal Distribution, Standard Normal Distribution, Other Types of Data Distribution, Identifying Data Distribution,

  • Unit 4 Data Collection and Sampling Strategy:

  • Types of Data, Methods of Data Collection, Sampling Strategy and Sampling, Conclusion,

  • Unit 5 Basic Statistics & Introduction to Minitab

  • Descriptive Statistics, Inferential Statistics, Probability Introduction to Minitab, Getting Started with Minitab, Basic Analyses in Minitab

  • Unit 6 RTY, DPU, DPO, DPMO –

  • Introduction to RTY, DPU, DPO, DPMO. Concepts of RTY, DPU, DPO, DPMO

  • Unit 7 RTY, DPU, DPO, DPMO: Key Metrics in Quality Management

  • RTY (Rolled Throughput Yield), DPU (Defects Per Unit), DPO (Defects Per Opportunity), DPMO (Defects Per Million Opportunities)

  • Unit 8 Application and Importance

  • Measurement System Analysis, Key Concepts of MSA, Importance of MSA, Conducting a Gage R&R Study,

  • Unit 9 Data Transformation of Non-Normal Data

  • Box-Cox Transformation, Johnson Transformation

  • Unit 10 .7 QC tools

  • Cause-and-Effect Diagram (Ishikawa or Fishbone Diagram), Check Sheet (Tally Sheet), Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification (or Flow Chart)

  • Unit 11 Failure Mode and Effect Analysis-

  • Risk Priority Number, Gap Analysis, 5 Why Analysis

  • Unit 12. Failure Mode and Effects Analysis –

  • (FMEA), Risk Priority Number (RPN), Gap Analysis, 5 Why Analysis

  • Unit 1. Process Capability

  • Key Concepts, Steps to Calculate Process Capability, Interpretation of Capability Indices

  • Unit 2. Hypothesis Testing and Types of Hypothesis Test

  • Key Concepts, Types of Hypothesis Tests, Example of Hypothesis Testing

  • Unit 3 sample t-test, 2 sample t-test, 1-way Annova Z test.

  • 1-sample t-test (Purpose, Use case, Assumptions)
    2-sample t-test (Independent t-test)

  • Unit 4 Introduction to Annona, Z test

  • 1-way ANOVA (Analysis of Variance), Z-test

  • Unit 5. 1-proportion test, 2 proportion test, chi-squared test

  • 1-Proportion Test, Example, Hypotheses
    2-Proportion Test, Example, Hypotheses
    Chi-Squared Test, Example,

  • Unit 6 Variance test, Mann Whitney Test, Mood’s Median Test, One-sign test

  • Variance Test, Mann-Whitney Test (U Test), Mood’s Median Test, One-Sample Sign Test

  • Unit 7 Correlation and Simple Regression Analysis

  • Correlation, Definition, Pearson's Correlation Coefficient

  • Unit 8 Simple Regression Analysis, Definition,

  • Introduction and conceptualization with Example

  • Unit 9 Multiple Regression Analysis

  • Key Concepts, The Model, Steps in Multiple Regression Analysis Example, Applications

  • Unit 10 Multivariate tools (Principal Component Analysis & Factor Analysis)

  • 1) Principal Component Analysis (PCA)
    2) Factor Analysis (FA) Differences Between PCA and FA
    3) Steps in PCA and FA, Software and Tools

  • Unit 11 Design of Experiments-I

  • Key Concepts in DOE, Steps in DOE, Types of Experimental Designs, Applications of DOE

  • Unit 12 Design of Experiments-II

  • Design of Experiments-II Key Concepts in Advanced DoE, Practical Steps in Advanced DoE Tools and Software for DoE, Applications of Advanced DoE

  • Unit 1 Kaizen, Kanban, and Kaizen Blitz

  • Kaizen, Kanban and Kaizen Blitz explanation, Summary

  • Unit 2 Theory of Constraint (TOC),

  • Theory of Constraint (TOC), Design Thinking,

  • Unit 3 Design Thinking, 5 S, Jugaad

  • Introduction and conceptualization of 5 S, Jugaad explanation

  • Unit 4 Generation of Risk-free solutions and Poka Yoke

  • Risk-Free Solutions, Poka Yoke (Mistake-Proofing),

  • Unit 5 Control Chart

  • Key Components of a Control Chart, Types of Control Charts, Steps to Create a Control Chart Interpretation, Example

  • Unit 6 Control Plan and Control Tools

  • Control Plan, Control Tools, Implementation and Benefits

  • Unit 7 Customer Satisfaction

  • Key aspects of customer satisfaction, Methods to measuring customer satisfaction

  • Unit 8 Quality Management System (ISO 9001)

  • Core Principles of ISO 9001, Structure of ISO 9001, Benefits of ISO 9001 Certification, Implementation Steps

  • Unit 9 Environmental Management System (ISO 14001)

  • Key Components of ISO 14001, Benefits of Implementing ISO 14001, Implementation Steps

  • Unit 10 Occupational Health and Safety Management System (ISO 18001)

  • Key Components of OHSAS 18001, Benefits of Implementing OHSAS 18001,

  • Unit 11 Transition to ISO 45001, Implementing ISO 45001 -

  • Introduction & concepts of Transition to ISO 45001, Implementing ISO 45001

  • Unit 12 Product Liability and Customer Feedback Act, 1994 (PCPNDT Act)

  • Product Liability (Definition, Key Aspects), Customer Feedback (Definition, Key Aspects)

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